The user has the right to return or replace the goods purchased by him within 14 days of receiving the goods.
The return period is 14 days from the moment of delivery of the shipment to the customer. The user is not obliged to give reasons for this.
When returning or exchanging an item at the customer's request, all courier fees are borne by the customer. In case of cancellation of the contract (ultimately returned item), the merchant will refund the customer the amount paid by him.
The returned goods must be stored carefully, with intact labeling, quality and original packaging and without signs of use. In the event of violations of the commercial form, marktplatz-de.com reserves the right to refuse a refund or make a replacement. In the case of detected irregularities, marktplatz-de.com will notify the customer of refusal to accept the shipment and it will be returned to the latter at his expense.
In case of exchange, the new item is sent to the customer after the already purchased item is returned.
In the event of an error on the part of marktplatz-de.com, the courier fees for delivery and for returning the item are borne by the online store.
Please use the this form to request return merchandise authorization.